Frequently Asked Questions

We do hope this will resolve any issues you may have. If, however, your issues persist, contact us at therealyayagirlz@gmail.com. 

How long will it take my order to arrive?

Typically shipping in the USA takes anywhere from 7-10 business days from the time your order is received. Once shipped, shipping time is between 1-3 days for U.S. orders. International shipping 5-10 days.

7 - 10 business days seems like a long time. Why does the processing take so long?

Orders are screen printed by hand and custom made at the time of ordering. This is a highly specialized brand and demand is increasing. We want to ensure the quality of your YaYa Girlz apparel so your little girl can wear it with pride.

Will I receive tracking information for my package?

Absolutely! You will receive an email when your package has been dispatched this email will include your tracking information so you can follow your YaYa’s from us to you.

What is your return policy?

All sales are final.

I entered the wrong address with my order. What should I do?

Email therealyayagirlz@gmail.com with the correct address as soon as you are able. There is window of time before your order ships to make changes. But once your order has shipped, the address cannot be changed and we are not responsible for items sent to the wrong address. Please make sure to confirm all order details are correct prior to submitting the order.

Can I cancel or modify my order?

Please email therealyayagirlz@gmail.com within 2-3 days after placing your order if you wish to cancel your order. After that time, your order begins to be processed. Please make sure to confirm all order details prior to submitting the order.

If you have question regarding your order, please contact me at therealyayagirlz@gmail.com.